Cath Glynn Counselling

Last updated: September 2025

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At Cath Glynn Counselling, I am committed to protecting and respecting your privacy. This policy explains how I collect, use, store, and protect your personal data and your rights in relation to it.

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1. Who I Am

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Cath Glynn
Counsellor & Psychotherapist

 

Contact Details:
Email: cath.glynn@outlook.com
Phone: 07549 854827
ICO Registration Number: ZB702830

 

I am registered with the Information Commissioner’s Office (ICO) and comply with UK GDPR and the Data Protection Act 2018.

 

2. What Information I Collect and Why

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I collect and process personal information to provide counselling services safely, ethically, and legally. This may include:

• Your name, contact details, and date of birth

• Relevant medical or mental health history and your GP’s details

• Session notes

• Emails, texts, or voicemails

• Website contact form submissions

• Payment details or invoices (if applicable)

 

3. Lawful Bases for Processing

 

I process your data under the following lawful bases:

• Contractual necessity: to provide a counselling service

• Legitimate interests: to maintain records or respond to any legal claims

• Legal obligation: to comply with laws and professional requirements

• Consent: where required, such as for using cookies or sharing information

 

As counselling involves sensitive (“special category”) data, I also process your information under the condition of providing health care.

 

4. How I Use and Store Your Data

 

Your data is used solely to provide a professional counselling service and is stored securely. Data is stored:

• Electronically (password protected, encrypted where possible)

• Paper-based records (locked cabinet, secure location)

• On secure practice management software or email systems

 

I do not sell or share your personal data with marketing companies or third parties unless legally required or with your consent.

 

5. Sharing Information

 

Your information is kept confidential. It may be shared only:

• With your explicit consent

• In supervision (anonymously, as required by BACP)

• If there is serious risk to you or others

• If required by law or court order

 

If I use a third-party service (e.g. secure email provider or cloud storage), I ensure they are GDPR-compliant and provide appropriate data protection.

 

6. How Long I Keep Your Data

 

Client records are retained securely for up to 7 years after therapy ends, in line with insurance and legal requirements. After that, records are securely destroyed.

 

If you contact me but do not begin therapy, your enquiry and contact details will be deleted within 1 month, unless agreed otherwise.

 

7. Your Rights

 

You have the right to:

• Access a copy of your data

• Correct or update inaccurate information

• Request erasure of your data (in certain cases)

• Restrict or object to data processing

• Withdraw consent (where applicable)

• Lodge a complaint with the ICO

 

To exercise any of these rights, please contact me at cath.glynn@outlook.com.

 

For more information or to complain, visit the ICO: https://www.ico.org.uk

 

8. Website Cookies and Analytics

 

This website uses cookies and basic analytics to improve your experience. Cookies may track:

• Which pages are visited

• Browser or device type

• General location (not precise)

 

Cookies are non-essential, and you can opt out or manage your preferences in your browser settings. No personally identifiable information is collected without your consent.

 

If you use my contact form, the data is emailed to me directly and not stored on the website.

 

9. Changes to This Privacy Policy

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This policy may be updated occasionally to reflect changes in the law or my practice. The latest version will always be available on this page, with the "last updated" date shown above.

 

10. Contact Me

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If you have any questions about this privacy policy or how your data is handled, you can contact me directly:

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Cath Glynn
Email: cath.glynn@outlook.com
Phone: 07549 854827